© 2017 Von Waldberg, INC

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FAQs

We hope the information on this page answers any questions you have. If you do not find the information you are looking for, please feel free to contact us with any questions you have.

Thank You

Q: How do I reserve a puppy?

A: Once you have selected the litter or upcoming litter that you would like a puppy from, we ask for a $500 deposit to reserve a puppy. You may reserve a male or a female and reservations will be filled in the order they are received. Please bear in mind that until puppies are born, we cannot guarantee how many males and/or females we will have. Your deposit is transferable to another litter if the puppy or time is not right. 

Q: What happens once I reserve my puppy?

A: If your puppy is not born when you reserve him/her, we will keep you updated as the delivery date arrives. Once your puppy is born our goal is to send weekly updates and photos but you are always welcome to email us and ask how they are doing. At 8 weeks old, your puppy is ready to go home and we will arrange a time for you to come and pick up your new family member. If we are shipping the puppy to you, we will coordinate the shipping with you. We are happy to discuss the specifics and details of what it is like for a puppy to travel. 

Q: What do I need to do to prepare for my puppy to come home?

A: Each puppy goes home with a "Puppy Pack." Your pack will include a 5lb bag of the food your puppy is currently eating, toys, a leash and a collar. We advocate crate training so we would suggest you purchase a crate (we prefer the hard sided plastic ones over the all wire) along with any additional toys/treats you like. When your puppy goes home, they will be eating a combination of puppy kibble and a ground turkey/rice/goat milk mixture so you will want to pick up the additional food. 

Q: What kind of guarantee do you provide?

A: When you reserve your puppy we can review our guarantee with you. We do take all our puppies to the vet for a well puppy exam before they go home and you will receive a copy of the report. We do guarantee the hips of our dogs, however this is subject to some restrictions as hip issues can be brought on by environmental issues. We are happy to answer any questions you have.

Q: May I come visit?

A: Absolutely! In fact we prefer you to visit so that you are confident in your decision to take one of our puppies or dogs home. We are open 7 days a week by appointment between 9am & 6pm. 

Q: Will you interview me before you agree to sell me a puppy?

A: We will. As much as you are interviewing us to make sure we are the right kennel for you, we want to know that our puppies and dogs are going to good homes so we will want to meet you or speak with you via phone or email. We will not evaluate your home, yard or lifestyle. All we want to know is that our puppies and dogs will be loved and well cared for. 

Q: What color dogs do you have and do you have long haired German Shepherds?

A: We breed the black & tan and black & red. We do not breed for all black or all white. We do not specifically breed for long haired shepherds but we will sometimes have a litter with a pup who has a long stock coat. This is a German Shepherd coat that is longer than normal and also has an undercoat. If you are looking for a long stock coat, we do have waiting lists and are happy to talk with you about the process and options. 

Q: Will an older dog bond to me as quickly as a puppy?

A: Yes. We have seen many of our older dogs transition seamlessly into a new home. Our dogs are all loving and affectionate and we will provide you with the advice you need to help your dog adjust into your home. 

Q: Will you be there for me if I have questions?

A: Absolutely. We like to say that when you take home one of our dogs, you are stuck with us too. We are always happy to talk with you or answer questions. We like to stay in touch and make sure that you and your dog are doing great and we love updates and photos.