FAQs

We hope the information on this page answers any questions you have. If you do not find the information you are looking for, please feel free to contact us with any questions you have.

Thank You

Q: How do I reserve a puppy?

A: Once you have selected the litter or upcoming litter that you would like a puppy from, we will reserve the puppy for you with a good faith commitment that you intend to take the puppy home. You may reserve a male or a female and reservations will be filled in the order they are received. Please bear in mind that until puppies are born, we cannot guarantee how many males and/or females we will have. Because we do not require a deposit, we will reach out to you and update you periodically. If we contact you and do not receive a response, we will try again. If we still do not hear back, we will let you know that you have 24 hours to confirm that you still would like your puppy otherwise we will cancel your reservation. 

Q: What happens once I reserve my puppy?

A: If your puppy is not born when you reserve him/her, we will keep you updated as the delivery date arrives. Once your puppy is born our goal is to send weekly updates and photos but you are always welcome to email us and ask how they are doing. Your puppy will be weaned, vaccinated and see the vet at around 7 weeks old. After they have seen the vet you will be able to come and meet them and select your puppy.At 8-9 weeks old, your puppy is ready to go home and we will arrange a time for you to come and pick up your new family member. If we are shipping the puppy to you, we will coordinate the shipping with you. We are happy to discuss the specifics and details of what it is like for a puppy to travel. 

Q: What do I need to do to prepare for my puppy to come home?

A: Each puppy goes home with a "Puppy Pack." Your pack will include a bag of the food your puppy is currently eating, toys, a leash and a collar. We advocate crate training so we would suggest you purchase a crate (we prefer the hard sided plastic ones over the all wire) along with any additional toys/treats you like. We do have puppy crates and a crate trade in program available if you would like us to provide the crate. When your puppy goes home, they will be eating puppy kibble with occasional canned food. We will send home enough for the first few days. 

Q: What kind of guarantee do you provide?

A: When you reserve your puppy we can review our guarantee with you. We do take all our puppies to the vet for a well puppy exam before they go home and you will receive a copy of the report. We guarantee against genetic dysplasia of the hips up until the age of two. If dysplasia is genetic it will likely present prior to the age of two and is generally present in both hips. We are happy to answer any questions you have.

Q: May I come visit?

A: Absolutely! In fact we prefer you to visit so that you are confident in your decision to take one of our puppies or dogs home. We are open 7 days a week by appointment only. We ask that if possible you schedule your appointment between the hours of 10 AM and 2 PM. 

Q: Will you interview me before you agree to sell me a puppy?

A: We will. As much as you are interviewing us to make sure we are the right kennel for you, we want to know that our puppies and dogs are going to good homes so we will want to meet you or speak with you via phone or email. We will not evaluate your home, yard or lifestyle as properly trained and socalized German Shepherds are very adaptable dogs. Our main concern is that our puppies and dogs will be loved and well cared for. 

Q: What color dogs do you have and do you have long haired German Shepherds?

A: We breed the black & tan and black & red. We do not breed for all black or all white. We do not specifically breed for long haired shepherds but we will sometimes have a litter with a pup who has a long stock coat. This is a German Shepherd coat that is longer than normal and also has an undercoat. If you are looking for a long stock coat, we do have waiting lists and are happy to talk with you about the process and options. 

Q: Will an older dog bond to me as quickly as a puppy?

A: Yes. We have seen many of our older dogs transition seamlessly into a new home. Our dogs are all loving and affectionate and we will provide you with the advice you need to help your dog adjust into your home. Please know that our process for placing an older dog is more involved than when we place a puppy. We know the older dogs and they have been with us for years. When we retire or home them, we want to make sure it is to a family prepared to manage the process of transitioning an older dog.

Q: Will you be there for me if I have questions?

A: Absolutely. We like to say that when you take home one of our dogs, you are stuck with us too. We are always happy to talk with you or answer questions. We like to stay in touch and make sure that you and your dog are doing great and we love updates and photos. 

© 2017 Von Waldberg, INC

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